Aging in Place Archives

In any business, the success of a company is often attributed to the dedication and expertise of its employees. Among these dedicated individuals, there are always standout professionals who go above and beyond, making a significant impact on the organization and its customers. Ross Week, a technician at North Houston, is one such individual who has not only demonstrated his unwavering commitment but also exemplified the core value of knowledge in his work. His journey with Next Day Access has been marked by his outstanding technical skills, dedication to customer service, and an unyielding passion for his work.

A Commitment to Knowledge

Ross’s journey with Next Day Access began just over a year ago, and since then, he has consistently demonstrated the company’s core value of knowledge. In April, Ross achieved a milestone by earning the Harmar Lift Squad certification. This certification demonstrates his dedication to enhancing his technical skills and staying updated on the latest industry standards. But it’s not just about earning a certificate; it’s about applying that knowledge to solve real-world problems.

Solving Long-Standing Issues

Ross’s dedication to his career becomes evident when he tackles challenging situations. He has made a significant impact by resolving issues that have plagued customers for a long time. In one case, a customer had been struggling for eight months with a malfunctioning Helix chassis that prevented her from accessing her upstairs. Ross identified a wiring harness fault as the root of the problem.

While on-site, he took immediate action, ordering the necessary parts from tech support and ensuring overnight delivery. He didn’t stop there; Ross proactively scheduled a follow-up visit within 48 hours to install the parts and get the system working as it should. This proactive and efficient approach was a stark contrast to the frustration the customer had faced for months while dealing with the installation company. Ross’s actions not only resolved the issue but also left the customer relieved and grateful for the swift resolution.

Responsive and Passionate

In addition to Ross’s technical prowess, his responsiveness and passion for supporting the Next Day Access brand have made him a valuable asset to the North Houston location. In July, he responded to two VA service calls regarding non-functioning Highlander VPLs, both of which had been out of order for over seven weeks. Within just 24 hours of the first call, Ross had not only identified the problems but also ordered the necessary parts, all under warranty.

His swift actions not only restored these vital mobility solutions to working order but also exemplified the high level of customer service that Next Day Access prides itself on. Ross’s dedication and commitment to customer satisfaction are a testament to the company’s values and its mission to improve the quality of life for its clients.

Technician of the Month

Ross’s outstanding performance and unwavering commitment to his role have rightfully earned him the title of Technician of the Month. His ability to apply his knowledge effectively, coupled with his dedication to resolving long-standing issues and his passion for the brand, make him a true asset to Next Day Access North Houston.

Ross’s story is a testament to the impact that a knowledgeable and dedicated technician can have on a company’s success and the lives of its customers. His commitment to continuously expanding his expertise, along with his responsive and passionate approach to customer service, exemplifies the values and mission of Next Day Access. Ross serves as an inspiring example of how knowledge, dedication, and a passion for service can drive an organization forward, making it a better place for both employees and customers.

To learn more about the North Houston team, click here.

Next Day Access Expands to Alabama: New Location in Birmingham is Now Open

October 17, 2023: Next Day Access is pleased to announce its new location in Birmingham, Alabama. This is the first franchise location in the state of Alabama. The Next Day Access Birmingham franchise, a provider of residential and commercial accessibility and mobility solutions, is owned by Amy and Scott Riley.

“We’re excited to open for business, so we can help the community by bringing the best accessibility solutions to those in need,” said Amy, President of Next Day Access Birmingham. “We chose Next Day Access for a few reasons: they have the solutions to help people age in place, the business model, and expertise to ensure success in the business.”

Amy began her career working at a Senior Center and then moved into residential care for both Assisted Living Facilities and Independent Living Communities as an Activities Director. She also worked previously as a realtor for Keller Williams Vestavia. She is a wife and mother of two and has always had a passion for helping seniors and the community at large.

Next Day Access Birmingham will focus on providing accessibility and mobility solutions to individuals of all ages across the Greater Birmingham metro area and surrounding areas. They sell, deliver, and install accessibility and mobility products, such as wheelchair ramps, stairlifts, grab bars, vehicle lifts, and more.

To learn more about Next Day Access Birmingham, contact their team at 205-578-7676 or click here.

About Next Day Access

Next Day Access is a local provider for accessibility and mobility solutions for homes and commercial businesses. With franchise locations across the United States and Canada, their goal is to help aging loved ones and people with limited mobility and disabilities live safely, comfortably, and independently in their homes. Learn more by visiting nextdayaccess.com.

This month, we’d like to highlight the journey of Matthew Boncada, Next Day Access San Antonio’s very own.

Matthew joined the Next Day Access San Antonio team in September 2022, ready to assist the existing technician and embark on a new adventure in San Antonio. He packed up his belongings, his dog Harley and drove solo from Salt Lake City to San Antonio. Little did he know that his adventure would take an unexpected turn on his very first day. As fate would have it, the existing technician left the company abruptly, leaving Matthew as their newest and sole technician.

What followed was an astonishing 11-month transformation that showcased Matthew’s dedication and resilience. He not only learned a myriad of skills but also gained profound product knowledge across their entire range. Matthew’s relentless pursuit of knowledge and improvement turned him into not just a technician but also a leader.

Today, Matthew leads a team of three employees, passing on his wealth of knowledge and skills to them on a daily basis. His rapid ascent from a solo technician to a team leader is a testament to his hard work and commitment. We applaud Matthew for the tremendous effort he has put into reaching the level he’s at now.

As we move forward, we’re excited to witness the continued growth of Matthew and the entire team. Matthew’s journey is a reminder that adaptability, determination, and a thirst for knowledge are the keys to success. Congratulations, Matthew, you are our Tech of the Month, and we can’t wait to see what the future holds for you and your team!

To learn more about Next Day Access San Antonio, click here.

Next Day Access Continues to Grow in Texas: New Location in Central Dallas is Now Open

Dallas, Texas, September 12, 2023: Next Day Access is pleased to announce its new location in Dallas, Texas. This is the fourth development in Texas. The Next Day Access Central Dallas franchise, a provider of residential and commercial accessibility and mobility products, is owned by Dave and Phairat Rice.

“We are excited to open our doors and begin providing customers with accessibility solutions,” said Dave Rice, Owner/CEO. “With being in such a niche industry, not many people know the type of products that exist to help them age safely in their homes or who to call, so we are proud to be a resource for our customers in the Dallas market.”

Dave is an experienced business leader with over 20 years with companies that include PepsiCo, Procter & Gamble, and Miller Brewing. Dave also has experience in construction, restoration and rehabilitation of apartments and homes. Phairat first moved from Thailand to Dallas in 2007, where she has been raising their two children. Her professional experience includes computer manufacturing, accounting, and light construction.

After spending many years helping major corporations expand their operations all over the world, Dave is looking to begin the next phase of his career, empowering the aging population and people with disabilities to live a more active and independent life without leaving the community they love the most.

Next Day Access Central Dallas will focus on providing accessibility and mobility solutions to individuals of all ages across Dallas and surrounding areas. They sell, deliver, and install accessibility and mobility products, such as wheelchair ramps, stairlifts, grab bars, pool lifts, and more.

To learn more about Next Day Access Central Dallas, contact their team at (469) 702-8866 or visit nextdayaccess.com/dallas-tx

About Next Day Access
Next Day Access is a local provider for accessibility and mobility solutions for homes and commercial businesses. With franchise locations across the United States and Canada, their goal is to help aging loved ones and people with limited mobility and disabilities live safely, comfortably, and independently in their homes. Learn more by visiting nextdayaccess.com.

In every organization, there are unsung heroes who go above and beyond, dedicating themselves to their work with unwavering commitment and a smile on their face. This month, we are delighted to shine a spotlight on one such individual who embodies dedication, perseverance, and outstanding customer service. Meet Matthew from Next Day Access Central Ohio, our Technician of the Month, whose journey from a novice to a seasoned professional in our business is nothing short of remarkable.

Matthew embarked on his career with Next Day Access Central Ohio with no prior experience in the industry. He started as a technician with zero knowledge but possessed a heart full of determination and an eagerness to learn. Little did he know that he would become a keystone of the team, capable of installing stair lifts, vehicle lifts, and more. His journey from novice to expert is a testament to his passion and dedication.

Unwavering Positivity

One of the qualities that sets Matthew apart is his unwavering positivity. He has faced numerous challenges and encountered a wide array of customers, including some who might not always be the kindest. Regardless of the situation, Matthew approaches every task with a smile on his face and an attitude that radiates positivity. His ability to maintain composure and professionalism in the face of adversity is truly inspiring.

The Extra Mile

Matthew’s dedication doesn’t stop at installing equipment. He goes the extra mile to ensure our customers, especially veterans, receive the support they need. He often finds himself on hold with tech support for hours, tirelessly troubleshooting problems until they are resolved. Matthew doesn’t mind staying late, even when a customer pulls in with a damaged vehicle lift at 5 pm, or helping with quotes well into the evening. He works Saturdays, even in the snow, demonstrating an unmatched commitment to our customers’ safety and well-being.

Customer Story

A story that stands out as a true testament to Matthew’s dedication is when he responded to a customer’s call about a continuously beeping stair lift late in the evening. The customer was at their wit’s end, unable to bear the noise. Matthew raced to their aid, only to discover that the issue was caused by a constantly beeping smoke detector due to low batteries. Without hesitation, he changed the batteries in the smoke detector, putting an end to the beeping and ensuring the customer’s peace of mind.

We are incredibly fortunate to have Matthew as a part of the Next Day Access brand. His commitment to the business, customers, and mission is unwavering. He is a true example of excellence, and his ability to handle the chaos that sometimes accompanies our line of work is commendable.

As we celebrate Matthew as our Technician of the Month, we want to express our heartfelt gratitude for his outstanding contributions. He is a shining example of what dedication and a positive attitude can achieve, and we look forward to many more years of working alongside him as he continues to make a difference in the lives of our customers.

Matthew, thank you for your hard work, dedication, and the smiles you bring to our team and our customers’ faces. We are proud to have you as our Technician of the Month.

To learn more about Next Day Access Central Ohio, click here.

In the fast-paced world of business, where excellent companies are built on the foundation of exceptional employees, Next Day Access Minneapolis proudly shines a spotlight on one of its shining stars: Chase Nelson. With over eight years of dedicated service, Chase’s journey from a fresh-faced hire to a respected and admired team member is a testament to his unwavering commitment, outstanding character, and exceptional expertise.

A Journey of Growth and Commitment

Chase’s story with Next Day Access Minneapolis began with a can-do attitude and a desire for learning. Over the years, his commitment to personal and professional growth has made him a valuable asset to the company and inspires his team members to reach for higher standards.

Leading by Example

Punctuality, accountability, and a positive demeanor – these are the hallmarks of Chase’s character that have left a mark on the company culture. From arriving early to staying late, Chase sets an example that resonates with his coworkers. His infectious smile and approachability creates camaraderie that fosters teamwork and mutual respect.

Empathy and Excellence in Action

The impact of Chase’s dedication extends far beyond the company’s walls. Having touched the lives of thousands of people over nearly a decade, his ability to understand and empathize with customers’ needs sets him apart. In challenging situations, his gentle and confident demeanor can diffuse tension, creating an environment of reassurance.

A Master of his Craft

Chase’s knowledge of products and solutions is remarkable. From grab bars to ceiling lifts, stairlifts to VPLs and ramps, there’s no challenge too big for him to tackle. His proficiency is backed by extensive training, having completed manufacturer programs across the nation. With projects spanning 13 states and three time zones, Chase’s commitment to meeting the needs of the business is unwavering.

An Award-Worthy Recommendation

As Next Day Access Minneapolis reflects on Chase Nelson’s incredible journey within the company, it becomes clear that he embodies the qualities deserving of recognition. Chase’s dedication, unparalleled technical knowledge, and remarkable ability to connect with clients and coworkers make him the epitome of excellence. It’s with great enthusiasm that we recognize Chase as the Tech of the Month for July, as he truly exemplifies the spirit and values that Next Day Access Minneapolis holds dear.

In celebrating Chase Nelson’s journey, we also celebrate the spirit of commitment, growth, and empathy that makes Next Day Access Minneapolis a beacon of excellence in the industry.

To learn more about the team at Next Day Access Minneapolis, click here.

Houston, TX, August 3, 2023: Next Day Access North Houston, a leading accessibility and mobility company, is thrilled to announce its expansion into a new territory, Katy, Texas, solidifying its position as a frontrunner in the aging-in-place sector. This move marks an exciting chapter in the company’s growth story as it continues to innovate, cater to a broader customer base, and explore new opportunities for success.

By establishing a local presence in Katy, Next Day Access North Houston aims to enhance its ability to provide personalized solutions tailored to meet the unique needs and preferences of individuals in search of accessibility and mobility products. This move will foster closer relationships, allowing for more efficient, improved customer service.

“Next Day Access North Houston opened in 2021, specifically to help people stay safe in their homes in the North Houston area,” said Brian Week, Owner of Next Day Access North Houston. “We’ve helped thousands of people to date, and we want to help even more. Expanding our operation into the Katy area is a positive step toward serving all of Greater Houston. We have already begun our awareness campaign across west Houston, and the results thus far have been outstanding.”

Next Day Access North Houston is a local provider of accessibility and mobility solutions for residences and commercial businesses. They sell, deliver, and install wheelchair ramps, stairlifts, platform lifts, and much more.

To learn more about Next Day Access North Houston, visit: https://www.nextdayaccess.com/north-houston-tx/

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About Next Day Access
Next Day Access is a local provider for accessibility and mobility solutions for homes and commercial businesses. With over 30 franchise locations across the United States and Canada, their goal is to help aging loved ones and people with limited mobility and disabilities live safely, comfortably, and independently in their homes. Learn more by visiting nextdayaccess.com.

The Pikes Peak Area Council of Governments’ Area Agency on Aging awards Next Day Access Colorado Springs funding to purchase automated external defibrillators.

COLORADO SPRINGS, COLORADO, UNITED STATES, July 14, 2023 — The Pikes Peak Area Council of Governments’ Area Agency on Aging (PPACG-AAA) awards Next Day Access Colorado Springs funding to purchase automated external defibrillators.

The PPACG-AAA funds allowed Next Day Access Colorado Springs to purchase AEDs for their staff to have available in their offices and in their vehicles when traveling. Employees are First Aid and CPR certified and can provide peace of mind for those at a higher rate of sudden cardiac arrest, stroke, or heart attack, possibly saving lives.

Many of whom Next Day Access Colorado Springs serve customers at an older age or have limited mobility. They sell and install wheelchair ramps, grab bars, stair lifts, walk-in showers, and more, all of which help individuals stay safe and independent in their homes.

“Next Day Access has been an ongoing partner funded by the Pikes Peak Area Agency on Aging through the Older Americans Act funding,” said Jody Barker, Director of PPACG-AAA. “The Next Day Access team knows the community’s needs and continues to do a nice job serving older adults, and our Regional Advisory Council acknowledges this through the continued funding of their services.”

“We are in the business of helping people, specifically people with health complications,” said David Beiner, CEO of Next Day Access Colorado Springs. “If we can offer another way to provide safety, we want to be able to do so. The technicians, office staff, and myself are equipped with the AEDs, whether on the road or at the office.”

To learn more about Next Day Access Colorado Springs, visit their website: www.nextdayaccess.com/colorado-springs-co

About Next Day Access

Next Day Access is a local provider for accessibility and mobility solutions for homes and commercial businesses. With franchise locations across the United States and Canada, their goal is to help aging loved ones and people with limited mobility and disabilities live safely, comfortably, and independently in their homes. Learn more by visiting nextdayaccess.com.

Next Day Access Opens in the Dallas-Celina Area to Provide Accessibility and Mobility Solutions to Local Communities

Celina,Texas, May 1, 2023: Next Day Access is pleased to announce the opening of Next Day Access Dallas-Celina. The franchise location, a provider of residential and commercial accessibility and mobility solutions, is owned by husband and wife Brien and Lesli Caldwell.

Brien and Lesli are co-owners of Next Day Access Dallas-Celina. Brien holds a marketing degree from Northeastern State University and 30 years of marketing experience across various industries, including airline, hospital, and casino roles. Lesli has a Psychology degree from Texas A&M University and recently retired from a 25-year career with GEICO.

Through Next Day Access Dallas-Celina, Brien and Lesli want to provide a valuable service to their local community. Lesli herself, experiences mobility issues, which has given them both a greater appreciation and compassion for the challenges their customers face. They are dedicated to finding the best mobility and accessibility solutions tailored to their customers needs.

“With this opportunity, we are most excited about having the chance to positively impact a person’s and even their family’s life,” said Brien, Vice President of Next Day Access Dallas-Celina.

The Next Day Access Dallas-Celina location will provide a wide range of accessibility and mobility solutions for residential and commercial customers. Their product line includes wheelchair ramps, in-home lifts, bathroom safety solutions, pool lifts, scooters, and more. Their team has the knowledge and skills to help create a safer and more accessible environment.

Learn more about Next Day Access Dallas-Celina by visiting https://www.nextdayaccess.com/celina-tx/ or calling 469-361-3300.

About Next Day Access

Next Day Access is a leading provider for accessibility and mobility solutions for homes and commercial businesses. With franchise locations across the United States and Canada, their goal is to help aging loved ones and people with limited mobility and disabilities live safely, comfortably, and independently in their homes. Learn more by visiting www.nextdayaccess.com.

Next Day Access Hamilton, ON Opens to Bring Accessibility and Mobility Solutions to Local Communities

Hamilton, Ontario, March 6, 2023: Next Day Access is pleased to announce its new location in Hamilton, Ontario. It is the fourth development in Canada for Next Day Access. The Next Day Access Hamilton franchise, a provider of residential and commercial accessibility and mobility products, is owned by Joel Varghese.

Before Next Day Access, Varghese owned and operated his own successful business for over five years and was responsible for sales, marketing, and operations. This included end-to-end management of the supply chain, sales activities, services, and support.

Varghese began his search for a new opportunity in the fall of 2021 and came across Next Day Access. His interest sparked as he learned more about the brand and the aging-in-place industry.

“This industry is new and niche, especially in Ontario,” said Varghese. “I want to help my community by helping provide a better living experience for people with limited mobility and disabilities, whether with bathroom modifications or installing a stair lift.”

Next Day Access Hamilton will focus on providing accessibility and mobility solutions to individuals of all ages across Hamilton and surrounding areas.

To learn more about the Next Day Access Hamilton franchise, please visit www.nextdayaccess.com/hamilton-on.

Next Day Access Hamilton franchise NAHB certified aging-in-place specialist

About Next Day Access

Next Day Access is a local provider for accessibility and mobility solutions for homes and commercial businesses.

With franchise locations across the United States and Canada, their goal is to help aging loved ones and people with limited mobility and disabilities live safely, comfortably, and independently in their homes.

Learn More about Next Day Access

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Tag: Aging in Place

The Knowledgeable Technician: Ross’s Impact on North Houston

A Commitment to Knowledge

Solving Long-Standing Issues

Responsive and Passionate

Technician of the Month

Next Day Access Birmingham, New Franchise Location

Tech of the Month: Matthew Boncada’s Year of Growth

Next Day Access Central Dallas, New Franchise Location