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COLORADO SPRINGS, COLORADO, UNITED STATES, January 29, 2024 – The Colorado Springs Franchise of Next Day Access partnered with Food to Power to create both a temporary and a permanent solution to enhance accessibility.

The Mission of Food to Power

Food to Power, formerly known as Colorado Springs Food Rescue, focuses on not only reducing food waste, but also cultivating a “healthy, equitable food system.” Their mission goes beyond what most food banks do; they provide their community with resources to begin producing their own food. When their team invested in Hillside Hub, a whopping 3.5-acre hub of urban farming, fresh grocery distribution, and more, they quickly saw that food inequality was not the only need to be met.

Finding A Solution

As members of their community began showing up, they realized that a wheelchair ramp was crucial to their mission. “After making several phone calls, we very quickly came to the realization that, okay, Next Day Access will work,” said Slade Custer, Development Director of Food to Power. Within the short time frame, Next Day Access Colorado Springs created a makeshift ramp using rubber mats, allowing more members of the community access to the resources they offer. Slade continued, saying, “That was the kickoff of the partnership.”

Not only was that the kickoff of the partnership, but also the relationship between Next Day Access and Food to Power. Our technicians used their knowledge and passion about finding the right solution to educate Food to Power on the intricacies of creating a wheelchair ramp. Custer recalled learning about the inches to feet ratio, expressing how he appreciated the finer details of accessibility.

“Based off how good of an experience it was working with you [Next Day Access Colorado Springs] all the first time, it kind of opened the door for future conversations for a wheelchair ramp, and to say the least, it was an incredible experience.”

– Slade Custer

Since the Hillside Hub was built on land that was previously excavated, their wheelchair ramp required additional planning to ensure its success. “Despite it not being a copy and paste wheelchair ramp going in, you all were still very eager to work with us,” said Custer. Not only did we build a ramp, but we also built a relationship based on loyalty and understanding. “I think there’s a certain sense about Next Day Access where the personability and the customer service really played a big role…The entire time working with you all was very relational.”

A Word from Next Day Access Colorado Springs

“We are thrilled to partner with a local organization like Food to Power, said David Beiner, CEO of Next Day Access Colorado Springs. “Being able to respond to this temporary and permanent accessibility need and knowing that anyone will be able to access this space is exciting.” Now that Food to Power and Next Day Access have worked together once, we feel confident that we will work together again.

To learn more about Next Day Access Colorado Springs, visit their website:  www.nextdayaccess.com/colorado-springs-co

About Next Day Access

Next Day Access is a local provider for accessibility and mobility solutions for homes and commercial businesses. With over 35 franchise locations across the United States and Canada, their goal is to help aging loved ones and people with limited mobility and disabilities live safely, comfortably, and independently in their homes. Learn more by visiting nextdayaccess.com.


Next Day Access Celebrating 2023 mobility solutions

This year has been a memorable journey of launching new partnerships, expanding our mobility solutions, and actively contributing to local communities. These efforts are not just business milestones; they are reflections of our core philosophy—to enhance the lives of those we serve and to create meaningful impacts in every community we touch. 

As we pause to celebrate these achievements, we invite you to join us in revisiting the major events, articles, and milestones that have shaped an extraordinary year at Next Day Access. 2023 has been a year marked by innovation, dedication, and a deep-seated commitment to inclusivity and mobility independence.

Furthering Our Commitment to Inclusion and Independence

Reflecting on the key events of 2023 highlights how each one has been a stepping stone towards creating a more inclusive community and providing those with mobility challenges added independence.

A major highlight of the year was the introduction of the EasyLift by LiftUp, an innovative platform lift designed to improve mobility and accessibility. This product represents a significant advancement in the field, providing access between two levels for wheelchair users and individuals with impaired mobility and walking restrictions. It can be installed both indoors and outdoors, providing access for varying height layers. The lift’s sleek design is not only simple and stylish but also highly functional, catering to the needs of its users with ease.

Introducing the EasyLift by LiftUp
September is National Preparedness Month

In September, during National Preparedness Month, we promoted the crucial role mobility solutions play in emergency preparedness. This month-long event allowed us to showcase key mobility solutions vital for emergencies, especially for individuals facing mobility challenges. Our focus was on educating the public about the importance of preparedness and how our products can provide assistance in such situations. 

November is National Family Caregivers Month

During November, Next Day Access paid tribute to National Family Caregivers Month, recognizing the invaluable efforts of caregivers. The company highlighted the heroes of mobility and assistance, acknowledging the dedication and hard work of those who support family members with mobility needs. This celebration aligned perfectly with the Next Day Access’s mission to not only provide mobility solutions but also to support and uplift the caregivers who play a crucial role in the lives of those with mobility challenges.

Celebrating New Next Day Access Locations

Badge: Franchise Journal Top Brands 2023

We believe that exceptional service is built on the foundation of convenience and genuine connections that create personalized customer experiences. This commitment to excellence has not only driven our expansion but has also been recognized industry-wide, with Next Day Access being named a top brand by Franchise Journal for 2023.

The company expanded its reach significantly this year, opening 7 new franchise locations across North America. As we celebrate these new openings, we look forward to seeing the positive impact they will continue to have in their respective regions. Here’s a look at each new location and what they bring to their communities. 

7 new locations map

Birmingham, AL

Next Day Access Birmingham marked the company’s first venture into Alabama. Opened in October 2023 by Amy and Scott Riley, this franchise is dedicated to serving the Greater Birmingham area with a range of accessibility products. Amy’s background in senior care and Scott’s business acumen combine to offer a compassionate and knowledgeable approach to mobility solutions.

AMY SCOTT BHAM
Amy and Scott Riley

Tampa, FL

In Tampa, Florida, Next Day Access Tampa began operations in October 2023. Owned by Josh Kearns, a figure in wheelchair rugby and advocate for underserved communities, this franchise emphasizes personalized service and a deep understanding of mobility needs. Josh’s unique background and commitment to accessibility make this location a valuable asset to the Tampa area.

JOSH KEARNS TAMPA
Josh Kearns

Central Dallas, TX

Next Day Access Central Dallas, which opened in September 2023, is the fourth Texas development for the company. Owned by Dave and Phairat Rice, the franchise brings a wealth of experience in business and a personal touch to the Dallas market, offering a wide range of mobility solutions for aging safely at home.

David Rice Jan22b LinkedIn
David Rice
Phairat Rice 99 LinkedIn
Phairat Rice

North Houston Expansion to Katy, TX

Next Day Access North Houston expanded its operations into Katy, Texas in August 2023. This expansion, under the leadership of Brian Week, has allowed the franchise to serve a broader customer base and provide more efficient, improved customer service in the Greater Houston area.

brianweek
Brian Week

Dallas-Celina, TX

In May 2023, Next Day Access Dallas-Celina opened its doors. Owned by Brien and Lesli Caldwell, this franchise is driven by a personal connection to mobility challenges. Their dedication to finding the best solutions for their customers’ needs has already made a significant impact on the local community.

NDA Dallas Celina Homepage e1681746662505 1
Brien and Lesli Caldwell

Hamilton, ON

March 2023 saw the opening of Next Day Access Hamilton in Ontario, Canada. Owned by Joel Varghese, this franchise is the fourth Canadian location for Next Day Access. Joel’s business background and commitment to the aging-in-place industry have been pivotal in providing better living experiences for people with limited mobility in Hamilton and surrounding areas.

Joel Varghese
Joel Varghese

Oak Brook, IL

Next Day Access Oak Brook in Illinois, owned by Sakher Almakhamreh, opened to serve the local communities with a range of accessibility and mobility solutions. Sakher’s diverse background and commitment to helping the community make this franchise a valuable addition to the Oak Brook community.

Sakher Almakhamreh
Sakher Almakhamreh

Every new franchise location actively contributes its unique blend of expertise, compassion, and dedication to its community. This supports the Next Day Access’s mission to enable people to live safely, comfortably, and independently in their homes. As we look ahead to 2024, Next Day Access plans to grow its franchise network further. This expansion will bring quality mobility solutions to even more communities, boosting our capacity to serve a diverse range of clients.

Throughout 2023, Next Day Access has been at the forefront of providing valuable insights and tips to enhance mobility and safety in various aspects of daily life. Here’s a look at the 8 most-read articles shared by the company:

1. Preventing Bathroom Injuries

Next Day Access bathroom injury

Bathrooms are a common location for injuries, especially for those with mobility challenges. Next Day Access highlighted the five most common bathroom injuries, such as slips and falls, and provided easy to implement recommendations to prevent them. The article highlights the importance of installing accessibility products like grab bars, non-slip mats, and shower seats. These budget-friendly modifications not only minimize risks but also promote a safer, more comfortable bathroom environment. 

2. Choosing the Perfect Stairlift

Next Day Access stairlift

Stairlifts have grown in popularity for homes and for good reason. Improving home mobility, they provide safe and easy access to different levels of a home. Next Day Access offered comprehensive guidance on selecting the best stairlift solution, considering factors like stairway design, user needs, and budget. The article covered a range of options, from indoor to outdoor stairlifts, helping readers to choose a stairlift that best fits their home layout and personal mobility requirements.

3. Pool Lifts for Accessibility

Next Day Access pool lift accessibility

Participation in recreational activities like swimming is essential for everyone. In this article, Next Day Access discussed six different types of pool lifts, detailing how each contributes to accessibility and mobility for pool users. The piece highlighted how these lifts allow individuals of all mobility levels to enjoy the therapeutic and recreational benefits of swimming.

4. Installing Wheelchair Ramps

Next Day Access offers a wide range of wheelchair ramps

Next Day Access outlined five key reasons to install a wheelchair ramp, ranging from promoting independence to ensuring compliance with legal accessibility standards. The article also provided tips on selecting the right type of ramp and considerations for installation.

5. Guide to Ceiling Lifts

Next Day Access helps you find the perfect ceiling lift

Ceiling lifts are an effective solution for safely transferring individuals with limited mobility. Next Day Access’s comprehensive article offered insights into how these lifts enhance mobility, safety, and independence, particularly in caregiving scenarios. The guide covered various types of ceiling lifts, installation requirements, and how they can be integrated into home settings.

6. Aging in Place Tips

Next Day Access helps seniors age in place

The amount of seniors who prefer to age in place has increased exponentially over the years. For seniors aiming to live independently at home, this article presented four practical tips for aging in place. The advice focused on how to adapt living spaces to senior needs, such as by modifying bathrooms for safety and ensuring easy access throughout the home. The article also touched on the importance of emergency preparedness and the role of technology in maintaining independence. 

7. Winter Wheelchair Safety

Next Day Access keeps wheelchair users safe in winter

Navigating winter conditions can be challenging for wheelchair users. Next Day Access shared eight essential tips for safe wheelchair use during the colder months. This included advice on wheelchair maintenance, strategies for dealing with snow and ice, and the importance of proper clothing and accessories for warmth and visibility.

8. Benefits of Vertical Platform Lifts

Next Day Access finds you the right platform lift

This article explored five ways vertical platform lifts can make life easier for wheelchair users. VPLs provide a practical solution for overcoming height barriers in homes and public spaces. The article discussed the flexibility of VPLs, their ease of use, and how they enhance the independence and accessibility of wheelchair users.

Spotlight on Mobility Solutions Techs 

In 2023, Next Day Access proudly celebrated the exceptional contributions of its technicians, each embodying a high level of expertise and unwavering dedication in their respective locations. These skilled professionals have played a crucial role in elevating customer experiences and maintaining the highest standards of service in mobility solutions. Their commitment to excellence and customer satisfaction has not only enhanced the company’s reputation but also significantly impacted the lives of those they serve.

Each of these technicians represents the heart and soul of Next Day Access’s mission, blending technical skill with a deep empathy for the individuals they assist. Their dedication and expertise not only reflect our company’s high standards but also profoundly impact the lives of those we serve. We extend our heartfelt congratulations to each of them for their achievements and for embodying the true spirit of service and commitment. Their stories, featured in our articles, are not just showcases of professional excellence but also inspiring examples of how individual dedication can make a real difference in the world of mobility solutions.

Community Contributions towards Mobility Independence in 2023

2023 was a year of significant milestones for various Next Day Access franchises, each marking their own unique contributions to the field of accessibility and mobility solutions. From innovative installations to community support, these franchises have made notable strides:

  • Dallas-Celina’s First FlexStep Install: The Dallas-Celina franchise achieved a milestone with the first commercial FlexStep installation in Dallas, improving accessibility with this cutting-edge solution. FlexStep serves as a multi-purpose solution, converting from a regular staircase to a wheelchair lift at the push of a button. This installation not only enhanced the accessibility of the building but also set a precedent for future adaptive technologies in the region. 
  • AED Funds to Colorado Springs: In a notable move towards ensuring safety and emergency preparedness, Next Day Access Colorado Springs received funding for Automated External Defibrillators (AEDs). The AEDs are crucial in providing immediate assistance in the event of cardiac emergencies. The franchise used the PPACG-AAA funds to equip their staff with these life-saving devices in both their offices and vehicles for use during travel.
  • Large Event Ramp Installation in North Houston: Highlighting their expertise in large-scale projects, North Houston Next Day Access installed an event ramp for the grand opening of the Omni PGA Frisco Resort. The custom-designed event ramp not only provided essential accessibility for the event but also highlighted the importance of inclusive design in public spaces. 

Looking Ahead to 2024: Advancing Accessibility Solutions and Independence

As we close the chapter on an eventful 2023, Next Day Access remains committed to its mission to better the lives of those with mobility challenges. The year’s highlights are milestones that underscore our commitment to making the world a more accessible place. 

Looking forward, we are filled with optimism and determination to continue breaking barriers and empowering individuals to live safely and independently in their homes. Our focus will be on harnessing emerging technologies and user-centered designs to enhance the functionality and comfort of living spaces for those with limited mobility and disabilities. We plan to expand our reach through strategic partnerships, community engagement, and awareness campaigns, ensuring that our solutions are accessible to a broader audience. Our commitment goes beyond providing equipment; it’s about nurturing an environment of independence and self-reliance, making every home a haven of comfort and safety.

Here’s to a 2024 filled with breakthroughs and advancements in mobility solutions, where every step we take brings us closer to a world where independence and accessibility are realities for all.

In the New England area, there is a standout force in accessibility that embodies dedication, positivity, and expertise: Shane. Within the dynamic field of accessibility products and services, Shane has carved his path as a critical asset, elevating the mission of Next Day Access Boston to new heights. 

Always Ready 

Consistency is his middle name. Shane’s steady commitment, positive attitude, and reliability to the success of Next Day Access Boston has been a driving force behind numerous triumphs. Regardless of the challenges that arise, Shane tackles them head-on, overcoming any obstacle to ensure the job gets done. 

An Expert in the Accessibility Field 

What sets Shane apart is his resourcefulness. From mastering ramps and lifts to advancing new installation methods company-wide, his attention to detail and deep product knowledge have made him a cornerstone within the team. He easily moves between installing ramps to conducting evaluations and unloading trailers, a true jack-of-all-trades whose talents seem endless. 

Reassuring and Resourceful 

Shane shows that he cares, not just in his actions, but also in his kind words. Customers adore his warmth and dedication, ensuring that each project he touches is completed flawlessly. He strikes the fine balance between professional and personal, leaving each customer confident in both Shane and his work. 

Tech of the Month Social Media Quote

Devoted to the Cause 

At Next Day Access Boston, Shane is the embodiment of the company’s ethos and commitment to serving the community. His contributions resonate through his technical skills and his passion for enabling accessibility and enhancing lives through his work. 

A True Renaissance Man 

Shane stands as a beacon of dedication, expertise, and compassion. A master of his craft, he’s the heartbeat of success, driving the mission forward and leaving a mark on every project and customer interaction. 

Shane is a testament to the transformative power of relationship building and knowledgeable expertise, making him an invaluable asset to Next Day Access Boston and the community it serves. 

Learn more about our Boston, MA location here

In any business, the success of a company is often attributed to the dedication and expertise of its employees. Among these dedicated individuals, there are always standout professionals who go above and beyond, making a significant impact on the organization and its customers. Ross Week, a technician at North Houston, is one such individual who has not only demonstrated his unwavering commitment but also exemplified the core value of knowledge in his work. His journey with Next Day Access has been marked by his outstanding technical skills, dedication to customer service, and an unyielding passion for his work.

A Commitment to Knowledge

Ross’s journey with Next Day Access began just over a year ago, and since then, he has consistently demonstrated the company’s core value of knowledge. In April, Ross achieved a milestone by earning the Harmar Lift Squad certification. This certification demonstrates his dedication to enhancing his technical skills and staying updated on the latest industry standards. But it’s not just about earning a certificate; it’s about applying that knowledge to solve real-world problems.

Solving Long-Standing Issues

Ross’s dedication to his career becomes evident when he tackles challenging situations. He has made a significant impact by resolving issues that have plagued customers for a long time. In one case, a customer had been struggling for eight months with a malfunctioning Helix chassis that prevented her from accessing her upstairs. Ross identified a wiring harness fault as the root of the problem.

While on-site, he took immediate action, ordering the necessary parts from tech support and ensuring overnight delivery. He didn’t stop there; Ross proactively scheduled a follow-up visit within 48 hours to install the parts and get the system working as it should. This proactive and efficient approach was a stark contrast to the frustration the customer had faced for months while dealing with the installation company. Ross’s actions not only resolved the issue but also left the customer relieved and grateful for the swift resolution.

Responsive and Passionate

In addition to Ross’s technical prowess, his responsiveness and passion for supporting the Next Day Access brand have made him a valuable asset to the North Houston location. In July, he responded to two VA service calls regarding non-functioning Highlander VPLs, both of which had been out of order for over seven weeks. Within just 24 hours of the first call, Ross had not only identified the problems but also ordered the necessary parts, all under warranty.

His swift actions not only restored these vital mobility solutions to working order but also exemplified the high level of customer service that Next Day Access prides itself on. Ross’s dedication and commitment to customer satisfaction are a testament to the company’s values and its mission to improve the quality of life for its clients.

Technician of the Month

Ross’s outstanding performance and unwavering commitment to his role have rightfully earned him the title of Technician of the Month. His ability to apply his knowledge effectively, coupled with his dedication to resolving long-standing issues and his passion for the brand, make him a true asset to Next Day Access North Houston. 

Ross’s story is a testament to the impact that a knowledgeable and dedicated technician can have on a company’s success and the lives of its customers. His commitment to continuously expanding his expertise, along with his responsive and passionate approach to customer service, exemplifies the values and mission of Next Day Access. Ross serves as an inspiring example of how knowledge, dedication, and a passion for service can drive an organization forward, making it a better place for both employees and customers.

To learn more about the North Houston team, click here.

Next Day Access Expands to Alabama: New Location in Birmingham is Now Open

October 17, 2023: Next Day Access is pleased to announce its new location in Birmingham, Alabama. This is the first franchise location in the state of Alabama. The Next Day Access Birmingham franchise, a provider of residential and commercial accessibility and mobility solutions, is owned by Amy and Scott Riley.

“We’re excited to open for business, so we can help the community by bringing the best accessibility solutions to those in need,” said Amy, President of Next Day Access Birmingham. “We chose Next Day Access for a few reasons: they have the solutions to help people age in place, the business model, and expertise to ensure success in the business.”

Amy began her career working at a Senior Center and then moved into residential care for both Assisted Living Facilities and Independent Living Communities as an Activities Director. She also worked previously as a realtor for Keller Williams Vestavia. She is a wife and mother of two and has always had a passion for helping seniors and the community at large.

Next Day Access Birmingham will focus on providing accessibility and mobility solutions to individuals of all ages across the Greater Birmingham metro area and surrounding areas. They sell, deliver, and install accessibility and mobility products, such as wheelchair ramps, stairlifts, grab bars, vehicle lifts, and more.

To learn more about Next Day Access Birmingham, contact their team at 205-578-7676 or click here.

About Next Day Access

Next Day Access is a local provider for accessibility and mobility solutions for homes and commercial businesses. With franchise locations across the United States and Canada, their goal is to help aging loved ones and people with limited mobility and disabilities live safely, comfortably, and independently in their homes. Learn more by visiting nextdayaccess.com.

This month, we’d like to highlight the journey of Matthew Boncada, Next Day Access San Antonio’s very own. 

Matthew joined the Next Day Access San Antonio team in September 2022, ready to assist the existing technician and embark on a new adventure in San Antonio. He packed up his belongings, his dog Harley and drove solo from Salt Lake City to San Antonio. Little did he know that his adventure would take an unexpected turn on his very first day. As fate would have it, the existing technician left the company abruptly, leaving Matthew as their newest and sole technician.

What followed was an astonishing 11-month transformation that showcased Matthew’s dedication and resilience. He not only learned a myriad of skills but also gained profound product knowledge across their entire range. Matthew’s relentless pursuit of knowledge and improvement turned him into not just a technician but also a leader.

Today, Matthew leads a team of three employees, passing on his wealth of knowledge and skills to them on a daily basis. His rapid ascent from a solo technician to a team leader is a testament to his hard work and commitment. We applaud Matthew for the tremendous effort he has put into reaching the level he’s at now.

As we move forward, we’re excited to witness the continued growth of Matthew and the entire team. Matthew’s journey is a reminder that adaptability, determination, and a thirst for knowledge are the keys to success. Congratulations, Matthew, you are our Tech of the Month, and we can’t wait to see what the future holds for you and your team!

To learn more about Next Day Access San Antonio, click here.

Next Day Access Continues to Grow: New Location in Tampa, Florida is Now Open

Tampa, Florida, October 2, 2023: Next Day Access is pleased to announce its new location in Tampa, Florida. This is the second franchise location in the state. The Next Day Access Tampa franchise, a provider of residential and commercial accessibility and mobility products, is owned by Josh Kearns.

“I’m most excited to serve the community here in Tampa, bringing back freedom and accessibility to those most in need,” said Kearns, Owner of Next Day Access Tampa. “I chose Next Day Access because of its national recognition, strong business strategy, and the solutions to help regain independence.”

Josh is dedicated to serving underserved communities and giving back. He became involved in wheelchair rugby in 2010, where he refereed in the 2020 Tokyo Paralympics, and currently referees across the United States and the world. Through refereeing, he wanted to pursue further with his passion for helping individuals with mobility impairments. Prior to opening his own business, Josh worked for Greentech Renewables as the Director of Operations in Florida for four years. He previously worked as a Division Credit Manager in Maine for seven years with CED, helping small businesses with risk management and cash flow.

Next Day Access Tampa will focus on providing accessibility and mobility solutions to individuals of all ages across Tampa and surrounding areas. They sell, deliver, and install accessibility and mobility products, such as wheelchair ramps, stairlifts, grab bars, vehicle lifts, and more.

To learn more about Next Day Access Tampa, contact their team at 863-777-9867 or visit nextdayaccess.com/tampa-fl

About Next Day Access

Next Day Access is a local provider of accessibility and mobility solutions for homes and commercial businesses. With franchise locations across the United States and Canada, their goal is to help aging loved ones and people with limited mobility and disabilities live safely, comfortably, and independently in their homes. Learn more by visiting nextdayaccess.com.

Next Day Access Continues to Grow in Texas: New Location in Central Dallas is Now Open

Dallas, Texas, September 12, 2023: Next Day Access is pleased to announce its new location in Dallas, Texas. This is the fourth development in Texas. The Next Day Access Central Dallas franchise, a provider of residential and commercial accessibility and mobility products, is owned by Dave and Phairat Rice.

“We are excited to open our doors and begin providing customers with accessibility solutions,” said Dave Rice, Owner/CEO. “With being in such a niche industry, not many people know the type of products that exist to help them age safely in their homes or who to call, so we are proud to be a resource for our customers in the Dallas market.”

Dave is an experienced business leader with over 20 years with companies that include PepsiCo, Procter & Gamble, and Miller Brewing. Dave also has experience in construction, restoration and rehabilitation of apartments and homes. Phairat first moved from Thailand to Dallas in 2007, where she has been raising their two children. Her professional experience includes computer manufacturing, accounting, and light construction.

After spending many years helping major corporations expand their operations all over the world, Dave is looking to begin the next phase of his career, empowering the aging population and people with disabilities to live a more active and independent life without leaving the community they love the most.

Next Day Access Central Dallas will focus on providing accessibility and mobility solutions to individuals of all ages across Dallas and surrounding areas. They sell, deliver, and install accessibility and mobility products, such as wheelchair ramps, stairlifts, grab bars, pool lifts, and more.

To learn more about Next Day Access Central Dallas, contact their team at (469) 702-8866 or visit nextdayaccess.com/dallas-tx

About Next Day Access 
Next Day Access is a local provider for accessibility and mobility solutions for homes and commercial businesses. With franchise locations across the United States and Canada, their goal is to help aging loved ones and people with limited mobility and disabilities live safely, comfortably, and independently in their homes. Learn more by visiting nextdayaccess.com.

In every organization, there are unsung heroes who go above and beyond, dedicating themselves to their work with unwavering commitment and a smile on their face. This month, we are delighted to shine a spotlight on one such individual who embodies dedication, perseverance, and outstanding customer service. Meet Matthew from Next Day Access Central Ohio, our Technician of the Month, whose journey from a novice to a seasoned professional in our business is nothing short of remarkable.

Matthew embarked on his career with Next Day Access Central Ohio with no prior experience in the industry. He started as a technician with zero knowledge but possessed a heart full of determination and an eagerness to learn. Little did he know that he would become a keystone of the team, capable of installing stair lifts, vehicle lifts, and more. His journey from novice to expert is a testament to his passion and dedication.

Unwavering Positivity

One of the qualities that sets Matthew apart is his unwavering positivity. He has faced numerous challenges and encountered a wide array of customers, including some who might not always be the kindest. Regardless of the situation, Matthew approaches every task with a smile on his face and an attitude that radiates positivity. His ability to maintain composure and professionalism in the face of adversity is truly inspiring.

The Extra Mile

Matthew’s dedication doesn’t stop at installing equipment. He goes the extra mile to ensure our customers, especially veterans, receive the support they need. He often finds himself on hold with tech support for hours, tirelessly troubleshooting problems until they are resolved. Matthew doesn’t mind staying late, even when a customer pulls in with a damaged vehicle lift at 5 pm, or helping with quotes well into the evening. He works Saturdays, even in the snow, demonstrating an unmatched commitment to our customers’ safety and well-being.

Customer Story

A story that stands out as a true testament to Matthew’s dedication is when he responded to a customer’s call about a continuously beeping stair lift late in the evening. The customer was at their wit’s end, unable to bear the noise. Matthew raced to their aid, only to discover that the issue was caused by a constantly beeping smoke detector due to low batteries. Without hesitation, he changed the batteries in the smoke detector, putting an end to the beeping and ensuring the customer’s peace of mind.

We are incredibly fortunate to have Matthew as a part of the Next Day Access brand. His commitment to the business, customers, and mission is unwavering. He is a true example of excellence, and his ability to handle the chaos that sometimes accompanies our line of work is commendable.

As we celebrate Matthew as our Technician of the Month, we want to express our heartfelt gratitude for his outstanding contributions. He is a shining example of what dedication and a positive attitude can achieve, and we look forward to many more years of working alongside him as he continues to make a difference in the lives of our customers.

Matthew, thank you for your hard work, dedication, and the smiles you bring to our team and our customers’ faces. We are proud to have you as our Technician of the Month.

To learn more about Next Day Access Central Ohio, click here.

In the fast-paced world of business, where excellent companies are built on the foundation of exceptional employees, Next Day Access Minneapolis proudly shines a spotlight on one of its shining stars: Chase Nelson. With over eight years of dedicated service, Chase’s journey from a fresh-faced hire to a respected and admired team member is a testament to his unwavering commitment, outstanding character, and exceptional expertise.

A Journey of Growth and Commitment

Chase’s story with Next Day Access Minneapolis began with a can-do attitude and a desire for learning. Over the years, his commitment to personal and professional growth has made him a valuable asset to the company and inspires his team members to reach for higher standards.

Leading by Example

Punctuality, accountability, and a positive demeanor – these are the hallmarks of Chase’s character that have left a mark on the company culture. From arriving early to staying late, Chase sets an example that resonates with his coworkers. His infectious smile and approachability creates camaraderie that fosters teamwork and mutual respect.

Empathy and Excellence in Action

The impact of Chase’s dedication extends far beyond the company’s walls. Having touched the lives of thousands of people over nearly a decade, his ability to understand and empathize with customers’ needs sets him apart. In challenging situations, his gentle and confident demeanor can diffuse tension, creating an environment of reassurance.

A Master of his Craft

Chase’s knowledge of products and solutions is remarkable. From grab bars to ceiling lifts, stairlifts to VPLs and ramps, there’s no challenge too big for him to tackle. His proficiency is backed by extensive training, having completed manufacturer programs across the nation. With projects spanning 13 states and three time zones, Chase’s commitment to meeting the needs of the business is unwavering.

An Award-Worthy Recommendation

As Next Day Access Minneapolis reflects on Chase Nelson’s incredible journey within the company, it becomes clear that he embodies the qualities deserving of recognition. Chase’s dedication, unparalleled technical knowledge, and remarkable ability to connect with clients and coworkers make him the epitome of excellence. It’s with great enthusiasm that we recognize Chase as the Tech of the Month for July, as he truly exemplifies the spirit and values that Next Day Access Minneapolis holds dear.

In celebrating Chase Nelson’s journey, we also celebrate the spirit of commitment, growth, and empathy that makes Next Day Access Minneapolis a beacon of excellence in the industry.

To learn more about the team at Next Day Access Minneapolis, click here.

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