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In any business, the success of a company is often attributed to the dedication and expertise of its employees. Among these dedicated individuals, there are always standout professionals who go above and beyond, making a significant impact on the organization and its customers. Ross Week, a technician at North Houston, is one such individual who has not only demonstrated his unwavering commitment but also exemplified the core value of knowledge in his work. His journey with Next Day Access has been marked by his outstanding technical skills, dedication to customer service, and an unyielding passion for his work.

A Commitment to Knowledge

Ross’s journey with Next Day Access began just over a year ago, and since then, he has consistently demonstrated the company’s core value of knowledge. In April, Ross achieved a milestone by earning the Harmar Lift Squad certification. This certification demonstrates his dedication to enhancing his technical skills and staying updated on the latest industry standards. But it’s not just about earning a certificate; it’s about applying that knowledge to solve real-world problems.

Solving Long-Standing Issues

Ross’s dedication to his career becomes evident when he tackles challenging situations. He has made a significant impact by resolving issues that have plagued customers for a long time. In one case, a customer had been struggling for eight months with a malfunctioning Helix chassis that prevented her from accessing her upstairs. Ross identified a wiring harness fault as the root of the problem.

While on-site, he took immediate action, ordering the necessary parts from tech support and ensuring overnight delivery. He didn’t stop there; Ross proactively scheduled a follow-up visit within 48 hours to install the parts and get the system working as it should. This proactive and efficient approach was a stark contrast to the frustration the customer had faced for months while dealing with the installation company. Ross’s actions not only resolved the issue but also left the customer relieved and grateful for the swift resolution.

Responsive and Passionate

In addition to Ross’s technical prowess, his responsiveness and passion for supporting the Next Day Access brand have made him a valuable asset to the North Houston location. In July, he responded to two VA service calls regarding non-functioning Highlander VPLs, both of which had been out of order for over seven weeks. Within just 24 hours of the first call, Ross had not only identified the problems but also ordered the necessary parts, all under warranty.

His swift actions not only restored these vital mobility solutions to working order but also exemplified the high level of customer service that Next Day Access prides itself on. Ross’s dedication and commitment to customer satisfaction are a testament to the company’s values and its mission to improve the quality of life for its clients.

Technician of the Month

Ross’s outstanding performance and unwavering commitment to his role have rightfully earned him the title of Technician of the Month. His ability to apply his knowledge effectively, coupled with his dedication to resolving long-standing issues and his passion for the brand, make him a true asset to Next Day Access North Houston. 

Ross’s story is a testament to the impact that a knowledgeable and dedicated technician can have on a company’s success and the lives of its customers. His commitment to continuously expanding his expertise, along with his responsive and passionate approach to customer service, exemplifies the values and mission of Next Day Access. Ross serves as an inspiring example of how knowledge, dedication, and a passion for service can drive an organization forward, making it a better place for both employees and customers.

To learn more about the North Houston team, click here.

Next Day Access Expands to Alabama: New Location in Birmingham is Now Open

October 17, 2023: Next Day Access is pleased to announce its new location in Birmingham, Alabama. This is the first franchise location in the state of Alabama. The Next Day Access Birmingham franchise, a provider of residential and commercial accessibility and mobility solutions, is owned by Amy and Scott Riley.

“We’re excited to open for business, so we can help the community by bringing the best accessibility solutions to those in need,” said Amy, President of Next Day Access Birmingham. “We chose Next Day Access for a few reasons: they have the solutions to help people age in place, the business model, and expertise to ensure success in the business.”

Amy began her career working at a Senior Center and then moved into residential care for both Assisted Living Facilities and Independent Living Communities as an Activities Director. She also worked previously as a realtor for Keller Williams Vestavia. She is a wife and mother of two and has always had a passion for helping seniors and the community at large.

Next Day Access Birmingham will focus on providing accessibility and mobility solutions to individuals of all ages across the Greater Birmingham metro area and surrounding areas. They sell, deliver, and install accessibility and mobility products, such as wheelchair ramps, stairlifts, grab bars, vehicle lifts, and more.

To learn more about Next Day Access Birmingham, contact their team at 205-578-7676 or click here.

About Next Day Access

Next Day Access is a local provider for accessibility and mobility solutions for homes and commercial businesses. With franchise locations across the United States and Canada, their goal is to help aging loved ones and people with limited mobility and disabilities live safely, comfortably, and independently in their homes. Learn more by visiting nextdayaccess.com.

In the fast-paced world of business, where excellent companies are built on the foundation of exceptional employees, Next Day Access Minneapolis proudly shines a spotlight on one of its shining stars: Chase Nelson. With over eight years of dedicated service, Chase’s journey from a fresh-faced hire to a respected and admired team member is a testament to his unwavering commitment, outstanding character, and exceptional expertise.

A Journey of Growth and Commitment

Chase’s story with Next Day Access Minneapolis began with a can-do attitude and a desire for learning. Over the years, his commitment to personal and professional growth has made him a valuable asset to the company and inspires his team members to reach for higher standards.

Leading by Example

Punctuality, accountability, and a positive demeanor – these are the hallmarks of Chase’s character that have left a mark on the company culture. From arriving early to staying late, Chase sets an example that resonates with his coworkers. His infectious smile and approachability creates camaraderie that fosters teamwork and mutual respect.

Empathy and Excellence in Action

The impact of Chase’s dedication extends far beyond the company’s walls. Having touched the lives of thousands of people over nearly a decade, his ability to understand and empathize with customers’ needs sets him apart. In challenging situations, his gentle and confident demeanor can diffuse tension, creating an environment of reassurance.

A Master of his Craft

Chase’s knowledge of products and solutions is remarkable. From grab bars to ceiling lifts, stairlifts to VPLs and ramps, there’s no challenge too big for him to tackle. His proficiency is backed by extensive training, having completed manufacturer programs across the nation. With projects spanning 13 states and three time zones, Chase’s commitment to meeting the needs of the business is unwavering.

An Award-Worthy Recommendation

As Next Day Access Minneapolis reflects on Chase Nelson’s incredible journey within the company, it becomes clear that he embodies the qualities deserving of recognition. Chase’s dedication, unparalleled technical knowledge, and remarkable ability to connect with clients and coworkers make him the epitome of excellence. It’s with great enthusiasm that we recognize Chase as the Tech of the Month for July, as he truly exemplifies the spirit and values that Next Day Access Minneapolis holds dear.

In celebrating Chase Nelson’s journey, we also celebrate the spirit of commitment, growth, and empathy that makes Next Day Access Minneapolis a beacon of excellence in the industry.

To learn more about the team at Next Day Access Minneapolis, click here.

Next Day Access locations now offer the EasyLift. 

The EasyLift is an easy-to-use platform lift providing access between two levels for wheelchair users and individuals with impaired mobility and walking restrictions. This platform lift can install indoors or outside, giving access where there is a height difference of levels, up to 1.25m or 4.1ft. The elegant design of the lift is simple, stylish, but most importantly, functional.

It operates in a few different ways. It can be controlled by using the three buttons on the lift, a supplied remote control, or the control panels above and below the lift. The lift’s intuitive operation and adaptable design make it suitable for many different situations. This means any user can quickly become familiar with the EasyLift, wherever they first use it.

The lift is available in 3 standard platform widths; 800, 900 and 1100 mm, optional safety doors or safety barrier, pit based installation, etc. 

Features:

  • Lifting capacity: 400 kg
  • Squeeze hazard protection
  • A stable, registered lifting principle giving a safe and comfortable travel
  • And more!

To see if your local Next Day Access offers the EasyLift, or if you have any questions, please contact us.

Click the button below to learn more about the EasyLift.

Next Day Access Opens in the Dallas-Celina Area to Provide Accessibility and Mobility Solutions to Local Communities

Celina,Texas, May 1, 2023: Next Day Access is pleased to announce the opening of Next Day Access Dallas-Celina. The franchise location, a provider of residential and commercial accessibility and mobility solutions, is owned by husband and wife Brien and Lesli Caldwell.

Brien and Lesli are co-owners of Next Day Access Dallas-Celina. Brien holds a marketing degree from Northeastern State University and 30 years of marketing experience across various industries, including airline, hospital, and casino roles. Lesli has a Psychology degree from Texas A&M University and recently retired from a 25-year career with GEICO.

Through Next Day Access Dallas-Celina, Brien and Lesli want to provide a valuable service to their local community. Lesli herself, experiences mobility issues, which has given them both a greater appreciation and compassion for the challenges their customers face. They are dedicated to finding the best mobility and accessibility solutions tailored to their customers needs.

“With this opportunity, we are most excited about having the chance to positively impact a person’s and even their family’s life,” said Brien, Vice President of Next Day Access Dallas-Celina. 

The Next Day Access Dallas-Celina location will provide a wide range of accessibility and mobility solutions for residential and commercial customers. Their product line includes wheelchair ramps, in-home lifts, bathroom safety solutions, pool lifts, scooters, and more. Their team has the knowledge and skills to help create a safer and more accessible environment. 

Learn more about Next Day Access Dallas-Celina by visiting https://www.nextdayaccess.com/celina-tx/ or calling 469-361-3300.

About Next Day Access

Next Day Access is a leading provider for accessibility and mobility solutions for homes and commercial businesses. With franchise locations across the United States and Canada, their goal is to help aging loved ones and people with limited mobility and disabilities live safely, comfortably, and independently in their homes. Learn more by visiting www.nextdayaccess.com.

Next Day Access Hamilton, ON Opens to Bring Accessibility and Mobility Solutions to Local Communities

Hamilton, Ontario, March 6, 2023: Next Day Access is pleased to announce its new location in Hamilton, Ontario. It is the fourth development in Canada for Next Day Access. The Next Day Access Hamilton franchise, a provider of residential and commercial accessibility and mobility products, is owned by Joel Varghese. 

Before Next Day Access, Varghese owned and operated his own successful business for over five years and was responsible for sales, marketing, and operations. This included end-to-end management of the supply chain, sales activities, services, and support. 

Varghese began his search for a new opportunity in the fall of 2021 and came across Next Day Access. His interest sparked as he learned more about the brand and the aging-in-place industry.

“This industry is new and niche, especially in Ontario,” said Varghese. “I want to help my community by helping provide a better living experience for people with limited mobility and disabilities, whether with bathroom modifications or installing a stair lift.”

Next Day Access Hamilton will focus on providing accessibility and mobility solutions to individuals of all ages across Hamilton and surrounding areas. 

To learn more about the Next Day Access Hamilton franchise, please visit www.nextdayaccess.com/hamilton-on.

About Next Day Access 

Next Day Access is a local provider for accessibility and mobility solutions for homes and commercial businesses.

With franchise locations across the United States and Canada, their goal is to help aging loved ones and people with limited mobility and disabilities live safely, comfortably, and independently in their homes.

Next Day Access Oak Brook, Illinois Opens to Bring Accessibility and Mobility Solutions to Local Communities

Next Day Access is pleased to announce a new location in Oak Brook, Illinois. Next Day Access Oak Brook franchise, a provider of residential and commercial accessibility and mobility products, is owned by Sakher Almakhamreh.

Almakhamreh moved to the United States from Jordan in 2016. Since living in the Oak Brook area, he opened an LLC consulting for foreign services. While in Jordan, Almakhamreh practiced law and prior to that was a supervisor for a dealer universal vehicle company. He also served in the Jordan military for seven years. 

With the desire of wanting to start something new and challenging, Almakhamreh connected with a franchise agent and discovered Next Day Access. After learning more about the brand’s mission and meeting the staff, he felt Next Day Access is the right fit.

“There are three big reasons why I wanted to join the brand,” said Almakhamreh. “The first is helping my community who need accessibility solutions. The second is it’s a family-based business, which I like. Lastly, the home office staff. They are responsive, considerate, and compassionate.” 

Next Day Access Oak Brook will focus on providing accessibility and mobility solutions to individuals of all ages across Oak Brook and surrounding areas. 

To learn more about Next Day Access Oak Brook, visit their website: www.nextdayaccess.com/oak-brook-il 

About Next Day Access 
Next Day Access is a local provider for accessibility and mobility solutions for homes and commercial businesses. With franchise locations across the United States and Canada, their goal is to help aging loved ones and people with limited mobility and disabilities live safely, comfortably, and independently in their homes. Learn more by visiting www.nextdayaccess.com.

When aging adults reach a point where they have accessibility concerns, it is time to consider remodeling their bathrooms to keep them safe. A bathroom not designed for aging adults has many slip hazards, and a simple fall could be more painful and debilitating for an aging adult. Next Day Access offers many solutions to make the bathroom as safe as possible for aging adults. Here are a few tips to keep your aging loved one safe in their bathroom. 

Install Grab Bars, Shower Handles, or a Tension Mounted Pole 

Aging adults with poor balance will try to steady themselves by grabbing a towel rack or wall-mounted sink. Neither is designed to hold a person’s body weight. Invest in sturdy grab bars, and safety poles. Install the grab bars on the wall around the toilet and in the shower with the shower handles. Make sure they are firmly bolted to the wall and are grip resistant. 

A newer concept for aging adults is the tension-mounted pole. It can be placed anywhere in the house where your aging loved one needs help with balance, but it is especially helpful in a bathroom, alongside grab bars and shower handles. The tension pole is a floor-to-ceiling metal rod with an “S” shape bar in the middle of the rod so your aging loved one can use a hand-over-hand technique to pull themselves up without injury. 

Consider Investing in a Walk-In Tub or Quick Tub Conversion Kit 

One of the most challenging moves for an aging adult with accessibility concerns is stepping over the tub to shower or take a bath. At Next Day Access, we offer walk-in tubs. The walk-in tubs have an outward swinging door that allows your loved one to walk straight into the tub. Many also have a tall seat in the tub, so your loved one does not have to bend down when bathing, or if they prefer to shower, the bench acts as a shower seat. 

The quick tub conversion kit supplies you with everything you need to turn your existing bathtub into a step-in shower while still maintaining a fully functional bathtub. It is similar to the walk-in tub, but it does not include a bench.  

Ensure the Bathroom has Slip Resistant Rugs and Mats 

It is inevitable that while showering or bathing, the bathroom floors will end up wet. Make sure to place slip-resistant pads down in the shower and ensure any rugs outside the tub or shower are also slip-resistant. 

Install a Bio Bidet 

To ensure your loved one gets as clean as possible and for even more ease in the bathroom, you could install a Bio Bidet. We recommend the extremely popular Bio Bidet because it offers both comfort and the functionality of a heavy-duty commode. The Bio Bidet also offers a cleansing method that many people have claimed is far superior to other bidets. 

Everything that Next Day Access sells we also install. Our experienced installation team will ensure that each bathroom product is secured correctly. Our goal at Next Day Access is for aging adults to be able to age in place. We provide several products that ensure the home is safe and comfortable for them. If you need help remodeling a bathroom to keep your aging loved one safe, do not hesitate to reach out to your nearest Next Day Access. We also offer in-home consultations to ensure the entire home is secure. 

Next Day Access Expands into the Greater Oklahoma City Area to Bring Accessibility and Mobility Solutions to Local Communities.

Next Day Access is pleased to announce the opening of Next Day Access Oklahoma City. The franchise location, provider of residential and commercial accessibility and mobility solutions, is owned by husband and wife David and Angelia Goss.

David and Angelia Goss are managing partners of Next Day Access Oklahoma City. Before becoming a business owner, David started his professional career as a mechanical engineer working as a government civilian in the United States Air Force, managing the plant and equipment at the Tinker Air Force base. He also furthered his education with a Master’s in Business Administration; David retired from the Air Force with 34 years of service. Angelia has been a nurse for 30 years. She retired as a full-time nurse three years ago and is currently an adjunct skills/clinical instructor. Once they open, Angelia will be fully immersed in her new role as a managing partner and will be focusing on the business development side. 

The idea of opening an accessibility business sparked when he and his wife became caretakers for Angelia’s father, which resulted in modifying their home. David renovated their bathroom himself to create a safer space for his father-in-law and a more efficient, accessible space for themselves as caretakers. With his mechanical engineering and managerial background, David felt opening a Next Day Access franchise was the right fit.

“Everyone we’ve met at Next Day Access has been great to work with and has made us feel comfortable during this process,” said David. “We’re excited to open and begin helping people by providing mobility solutions.”

The Next Day Access Oklahoma City location will provide a wide range of accessibility and mobility solutions for residential and commercial customers. From aluminum wheelchair ramps to bathroom modifications, the Oklahoma City team has the knowledge and skills to help create a safer and more accessible environment. 

To learn more about Next Day Access Oklahoma City, click here.

It is that time of year when many pool companies are overwhelmed with business as people begin closing their pools for the season. If you have a residential or commercial pool lift, it’ll need to be closed for the season so that the weather elements do not cause any damage to the lift.  

What is a pool lift? 

A pool lift is mobility equipment. There are portable, stationary, battery-powered, and more types of lifts. The lifts are designed to lower a person with limited mobility into a pool. The user sits in a chair that acts as a transfer bench. Using a motor, the chair swivels to a position that puts the user in the pool and then later lifts the person from the pool. 

The pool lift requires routine maintenance and care. Having a maintenance and cleaning routine for your pool lift ensures that the equipment remains in good working condition. 

During the summer, when the lift is being used often, it should be inspected for missing or loose hardware. The battery should be functioning properly with an adequate charge, and it would be best if it was also rinsed daily with fresh water. 

You should wash all the components with mild soap and fresh water each week. You may also need to use a soft brush to remove rust or staining. The pool lift comes with an actuator tube. We recommend that you put the tube in its fully extended position so that you can clean the entire tube. Remember, most of these components are coming into proximity, and some pieces fully emerged into harsh chemicals, like chlorine. 

To maintain the lift’s structural integrity, do a monthly corrosion inspection. If you notice any components show excessive corrosion, contact Next Day Access so we can get you replacement parts. 

Once you close the pool and the lift, you should keep the lift’s battery charged. If you allow the battery to deplete fully, you could damage the battery. We also recommend that you have a spare battery so that one can be charged if the other one is in use. Keep in mind that temperature extremes can also affect battery performance and lifespan. The batteries should be kept in a temperature-controlled environment. It is also critical that the controller terminals and battery are kept clean to ensure they are making electrical contact. 

At Next Day Access, we provide several types of pool lifts and are happy to answer any questions you have about pool lift maintenance. The lifts are a significant investment, so you will want to be sure they are looked after properly. If you are looking for a pool lift, we encourage you to contact us for an in-home consultation. We can help you determine the perfect lift for your pool. 

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