In any business, the success of a company is often attributed to the dedication and expertise of its employees. Among these dedicated individuals, there are always standout professionals who go above and beyond, making a significant impact on the organization and its customers. Ross Week, a technician at North Houston, is one such individual who has not only demonstrated his unwavering commitment but also exemplified the core value of knowledge in his work. His journey with Next Day Access has been marked by his outstanding technical skills, dedication to customer service, and an unyielding passion for his work.
A Commitment to Knowledge
Ross’s journey with Next Day Access began just over a year ago, and since then, he has consistently demonstrated the company’s core value of knowledge. In April, Ross achieved a milestone by earning the Harmar Lift Squad certification. This certification demonstrates his dedication to enhancing his technical skills and staying updated on the latest industry standards. But it’s not just about earning a certificate; it’s about applying that knowledge to solve real-world problems.
Solving Long-Standing Issues
Ross’s dedication to his career becomes evident when he tackles challenging situations. He has made a significant impact by resolving issues that have plagued customers for a long time. In one case, a customer had been struggling for eight months with a malfunctioning Helix chassis that prevented her from accessing her upstairs. Ross identified a wiring harness fault as the root of the problem.
While on-site, he took immediate action, ordering the necessary parts from tech support and ensuring overnight delivery. He didn’t stop there; Ross proactively scheduled a follow-up visit within 48 hours to install the parts and get the system working as it should. This proactive and efficient approach was a stark contrast to the frustration the customer had faced for months while dealing with the installation company. Ross’s actions not only resolved the issue but also left the customer relieved and grateful for the swift resolution.
Responsive and Passionate
In addition to Ross’s technical prowess, his responsiveness and passion for supporting the Next Day Access brand have made him a valuable asset to the North Houston location. In July, he responded to two VA service calls regarding non-functioning Highlander VPLs, both of which had been out of order for over seven weeks. Within just 24 hours of the first call, Ross had not only identified the problems but also ordered the necessary parts, all under warranty.
His swift actions not only restored these vital mobility solutions to working order but also exemplified the high level of customer service that Next Day Access prides itself on. Ross’s dedication and commitment to customer satisfaction are a testament to the company’s values and its mission to improve the quality of life for its clients.
Technician of the Month
Ross’s outstanding performance and unwavering commitment to his role have rightfully earned him the title of Technician of the Month. His ability to apply his knowledge effectively, coupled with his dedication to resolving long-standing issues and his passion for the brand, make him a true asset to Next Day Access North Houston.
Ross’s story is a testament to the impact that a knowledgeable and dedicated technician can have on a company’s success and the lives of its customers. His commitment to continuously expanding his expertise, along with his responsive and passionate approach to customer service, exemplifies the values and mission of Next Day Access. Ross serves as an inspiring example of how knowledge, dedication, and a passion for service can drive an organization forward, making it a better place for both employees and customers.
To learn more about the North Houston team, click here.