In every organization, there are unsung heroes who go above and beyond, dedicating themselves to their work with unwavering commitment and a smile on their face. This month, we are delighted to shine a spotlight on one such individual who embodies dedication, perseverance, and outstanding customer service. Meet Matthew from Next Day Access Central Ohio, our Technician of the Month, whose journey from a novice to a seasoned professional in our business is nothing short of remarkable.
Matthew embarked on his career with Next Day Access Central Ohio with no prior experience in the industry. He started as a technician with zero knowledge but possessed a heart full of determination and an eagerness to learn. Little did he know that he would become a keystone of the team, capable of installing stair lifts, vehicle lifts, and more. His journey from novice to expert is a testament to his passion and dedication.
One of the qualities that sets Matthew apart is his unwavering positivity. He has faced numerous challenges and encountered a wide array of customers, including some who might not always be the kindest. Regardless of the situation, Matthew approaches every task with a smile on his face and an attitude that radiates positivity. His ability to maintain composure and professionalism in the face of adversity is truly inspiring.
The Extra Mile
Matthew’s dedication doesn’t stop at installing equipment. He goes the extra mile to ensure our customers, especially veterans, receive the support they need. He often finds himself on hold with tech support for hours, tirelessly troubleshooting problems until they are resolved. Matthew doesn’t mind staying late, even when a customer pulls in with a damaged vehicle lift at 5 pm, or helping with quotes well into the evening. He works Saturdays, even in the snow, demonstrating an unmatched commitment to our customers’ safety and well-being.
A story that stands out as a true testament to Matthew’s dedication is when he responded to a customer’s call about a continuously beeping stair lift late in the evening. The customer was at their wit’s end, unable to bear the noise. Matthew raced to their aid, only to discover that the issue was caused by a constantly beeping smoke detector due to low batteries. Without hesitation, he changed the batteries in the smoke detector, putting an end to the beeping and ensuring the customer’s peace of mind.
We are incredibly fortunate to have Matthew as a part of the Next Day Access brand. His commitment to the business, customers, and mission is unwavering. He is a true example of excellence, and his ability to handle the chaos that sometimes accompanies our line of work is commendable.
As we celebrate Matthew as our Technician of the Month, we want to express our heartfelt gratitude for his outstanding contributions. He is a shining example of what dedication and a positive attitude can achieve, and we look forward to many more years of working alongside him as he continues to make a difference in the lives of our customers.
Matthew, thank you for your hard work, dedication, and the smiles you bring to our team and our customers’ faces. We are proud to have you as our Technician of the Month.
To learn more about Next Day Access Central Ohio, click here.